Testimonials

  • Thanks so much - I'm writing to you wearing my poncho. Super snug. I love everything about it and am a proud custodian - looking forward to taking it out for a sunny winter walk on the heath soon!

    Ms. B. London

  • Thanks for the great service and lovely jumper - it's a Christmas present for my sister and I know she will love it!

    Ms T. London

  • Absolutely love the shawl, the yarn, the feel, the weight and the weave. Many many thanks, I will value it for many years to come.

    Ms. W. Bungay, Suffolk

  • Just to say, it is FABULOUS...so much so, that when I unwrapped the scarf, all three of us in the office fell upon it. I'm afraid my friend won't be getting it, it is too lovely to part with!

    Ms. E. Wynyard, Amazingpr, London

  • Just to let you know the scarf and hats arrived on time. Nicely gift wrapped. Quality is very high, soft and warm. We both love them.

    Mr. W. Arnside, Lancashire

  • Poncho and hat arrived this morning, they are absolutely gorgeous. The hat is for me and the poncho is for my sister and perfect for her; comfortable, warm and stylish. Thank you so much.

    Ms T. Airdrie, Lanarkshire

  • Just to let you know that the hand-woven alpaca wrap arrived today, as promised and I am totally delighted with it. It is absolutely gorgeous and glamorous! Please pass on my thanks and appreciation to all the people involved in making it and to the alpacas!

    Mrs T. Tranent, East Lothian.

  • I purchased an alpaca hat off your website that arrived on Monday. Because it was so beautifully wrapped, I hadn’t opened it, but my friend loves the gift and it was definitely a good choice - it is gorgeous. Many thanks for a wonderful service.

    Miss W. Hensall, Yorkshire

Terms and Conditions, Garment Care

Fine grey yarn on coneIt will be assumed by Fowberry Alpacas Knitwear that the placing of an order with us confirms the customer's acceptance of these terms and conditions.

 

All our knitwear, gifts and yarn prices in our on-line shop include VAT at the current rate, postage and packing to a UK address.

 

Yarn

Our alpaca fibre is 100% alpaca and processed in an environmentally friendly way, without the use of any harsh chemicals or dyes. This ensures that the wonderful natural shine is retained and the softness uncompromised. Slight inconsistencies in the yarn or finished products are compatible with a naturally produced product. Yarn price includes packaging and Royal Mail 2nd class postage.  Our experienced hand knitters live throughout the U.K. and are paid a realistic and generous payment for their skills. Yarn weight may vary slightly dependent on climatic conditions of storage.

Colours

Whilst every effort has been made to represent the true likeness of the product colours, variations may occur on different screen resolutions and qualities. We therefore cannot guarantee colours will be as seen on your screen.

Sizes

Whilst every effort has been made to convey the true size of the product, small variations may occur.

Garment Care

The hand knitter who created your unique alpaca knitwear is written on the garment label along with washing instructions. Although alpaca is strong and hardwearing we still suggest treating your garment with the same care as you do your hair: use a mild hand-wash liquid (Woolite) and fabric conditioner. After hand washing in a consistent temperature of water, hand wring or slow spin and lay flat to dry. Knitwear can be dry-cleaned (if you must!)

Delivery

Delivery is included within the price of the garment, gift or yarn. Despatch, to U.K. mainland only, is usually within 4 working days of received and cleared funds from the customer. Delivery is by Royal Mail 1st Class Recorded Delivery for orders over £45.00 - orders under this value will be despatched by Royal Mail 1st class post. Yarn is posted by Royal Mail 2nd class post and may take a day longer. Please notify us as soon as possible about damaged goods received, as they are covered under postal insurance.

Returns

If you are not delighted with your Fowberry Alpacas Knitwear, please return it within seven days in it's original condition, by Royal Mail 1st Class Recorded Delivery (items over £45) for a refund less postage. Fowberry Alpacas Knitwear cannot guarantee a refund without this condition being met. Please state a reason for the return of your knitwear, this information helps us improve the service we offer customers.

Statutory rights

These terms and conditions do not affect your statutory rights as a customer. All transactions are protected by the Consumer Protection (Distance Selling) Regulations 2000.

Privacy

Fowberry Alpacas Knitwear would like to assure you that all customer records including name, address, email contact etc. are private, confidential and secure. We do not pass your details onto any third parties. Information that is held on our database is that which is collected at the time of registration and ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998.

If you would like to remove your details from our Customer Database,
please email: (JavaScript must be enabled to view this email address)