Terms and Conditions, Garment Care
It will be assumed by Fowberry Alpacas Knitwear that the placing of an order with us confirms the customer's acceptance of these terms and conditions.
All our knitwear, gifts and yarn prices in our on-line shop include VAT at the current rate, postage and packing to a UK address.
Our alpaca fibre is 100% alpaca and processed in an environmentally friendly way, without the use of any harsh chemicals or dyes. This ensures that the wonderful natural shine is retained and the softness uncompromised. Slight inconsistencies in the yarn or finished products are compatible with a naturally produced product. Yarn price includes packaging and Royal Mail 2nd class postage. Our experienced hand knitters live throughout the U.K. and are paid a realistic and generous payment for their skills. Yarn weight may vary slightly dependent on climatic conditions of storage.
Whilst every effort has been made to represent the true likeness of the product colours, variations may occur on different screen resolutions and qualities. We therefore cannot guarantee colours will be as seen on your screen.
Whilst every effort has been made to convey the true size of the product, small variations may occur.
The hand knitter who created your unique alpaca knitwear is written on the garment label along with washing instructions. Although alpaca is strong and hardwearing we still suggest treating your garment with the same care as you do your hair: use a mild hand-wash liquid (Woolite) and fabric conditioner. After hand washing in a consistent temperature of water, hand wring or slow spin and lay flat to dry. Knitwear can be dry-cleaned (if you must!)
Delivery is included within the price of the garment, gift or yarn. Despatch, to U.K. mainland only, is usually within 4 working days of received and cleared funds from the customer. Delivery is by Royal Mail 1st Class Recorded Delivery for orders over £45.00 - orders under this value will be despatched by Royal Mail 1st class post. Yarn is posted by Royal Mail 2nd class post and may take a day longer. Please notify us as soon as possible about damaged goods received, as they are covered under postal insurance.
If you are not delighted with your Fowberry Alpacas Knitwear, please return it within seven days in it's original condition, by Royal Mail 1st Class Recorded Delivery (items over £45) for a refund less postage. Fowberry Alpacas Knitwear cannot guarantee a refund without this condition being met. Please state a reason for the return of your knitwear, this information helps us improve the service we offer customers.
These terms and conditions do not affect your statutory rights as a customer. All transactions are protected by the Consumer Protection (Distance Selling) Regulations 2000.
Fowberry Alpacas Knitwear would like to assure you that all customer records including name, address, email contact etc. are private, confidential and secure. We do not pass your details onto any third parties. Information that is held on our database is that which is collected at the time of registration and ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998.
If you would like to remove your details from our Customer Database,